Frequently Asked Questions

It's a specialized Shopify app that allows you to migrate products, collections, pages, and more directly from one Shopify store to another without using CSV files.

Yes, both the source store and destination store must be active Shopify stores that you have administrator access to.

Simply install ZS StoreSync from the Shopify App Store into your destination store (the store you want to move data into).

We offer a Free Plan that allows you to migrate up to 100 items, which serves as a trial for all new users.

Absolutely. Many users use our app for a single migration and then uninstall it.

The source store is the "Old" store where your data currently exists. The destination store is where the data will be copied to.

Depending on your plan, you can migrate Products, Collections, Pages, Files, Metaobjects, Metafields, and even Orders/Customers.

Yes, ZS StoreSync automatically fetches images from the source store and uploads them to your new store.

Yes, all product variants, options, and their respective prices/SKUs are migrated perfectly.

It depends on the volume of data. Small stores take seconds, while large catalogs with thousands of items may take a few minutes.

Currently, you can migrate all products of a specific type or collection. Granular item selection is on our roadmap.

The handles (URLs) are preserved. If the handle is available in the destination store, it will be kept exactly as it was.

Sync Changes only transfers items that don't exist in the destination store yet, preventing you from re-migrating everything.

No. StoreSync checks for existing SKUs and handles before creating any item. If a match is found, it is skipped.

Products are matched first by SKU and then by the URL handle. Collections and Pages are matched by their handle.

Currently, Sync only adds new items. Updating fields of existing items is a feature we are actively developing.

If the SKU is changed, the app may see it as a new product. We recommend keeping SKUs consistent for accurate syncing.

No, sync is a manual trigger. You click "Sync Changes" whenever you want to pull the latest data from your source store.

Each individual product, collection, or page that is successfully created in your destination store counts as one item.

No. Only items that are actually created are counted. Skipped items are free.

Your quota resets every 30 days from the date of your subscription.

Yes, you can upgrade at any time from the Plans page. The new quota will be applied immediately.

The migration will stop at the limit. You can either upgrade your plan or wait for the next billing cycle to continue.

No. All costs are transparent and billed directly through your Shopify admin.

No. We are a pass-through tool. Data moves directly from Shopify Store A to Shopify Store B via API. We never store your content.

Yes, all communications between our app and Shopify are conducted over HTTPS and encrypted using industry-standard TLS.

The app needs "write_products", "read_products", "write_content", and "read_content" permissions to move the data.

Yes. Since we do not store any personal customer data on our servers, we comply with GDPR and CCPA standards.

No. We have zero access to your credit card details or payment gateways. All billing is handled by Shopify.

Once uninstalled, we immediately delete the authorization tokens associated with your store. Your migrated data remains in your store.

This means the source store hasn't granted permission yet. Click the "Authorize" button and approve the app in the new tab.

Failures usually occur due to invalid characters in a field or if the source image URL is no longer reachable.

This usually happens if you reach your plan's quota or if there was a temporary Shopify API timeout. Check your "History" tab for logs.

Yes, we migrate the HTML content of the description. However, if the code relies on a specific theme file, you must copy that file manually.

Images are re-uploaded from the source URL. If the image was deleted from the source store before migration, it cannot be copied.

Simply run a new migration. Since we have built-in duplicate handling, you don't need to delete the partially migrated items.